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ENTER SERVICE-REQUEST

SERVICE-REQUEST

Please fill out this form completely to provide us the necessary information:

SMA-No./Serial-No.:*

Company name / Production place:*

Control/PLC:

Affected units on machine:

Insertion table

Chamber 1

Chamber 2

Cooling press

Extraction table

Vacuum/Ventilation

Heating

Electric

Software

other

Affected device/part:

Error-No./Messages on display (or SP-Guard):

How often does the error happen?:

When did it happen the first time?:

Error-Description / Situation / Characteristic / Changes:

Customer contact / responsible person (name, e-mail, phone):

Specific questions for electrical/software issues:

Error-LEDs or flashing LEDs in electrical cabinet? Which module?:

All fuses ON (electrical cabinet)?:

Yes

All sensors/valves of the affected machine-part checked and OK ?:

Yes

Has the machine been rebooted already?:

Yes

Error-Description / Situation / Characteristic / Changes:

If available: Please send Fotos/Videos (showing more details) to service(at)3-s.ch (size: max. 10MB)

E-Mail*

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